Preguntas frecuentes

If you have a shop and are interested in our pieces, please drop us an email at contacto@joyasdepapel.com and we’ll let you know our about our sales conditions and wholesale prices.

• Through the website
You don’t need to register to start filling your shopping basket but you will need to fill out a simple form when you want to place your order. Please remember that registering doesn’t mean you are obliged to buy anything and you can cancel the process at any time. Your details will be treated with the utmost confidentiality and you can modify or delete them at any time. For more info please check our privacy policy.

Shops
You can also buy our pieces from several shops throughout Spain. The complete list of shops is available in the POINTS OF SALE section.

Our easy to use web makes it all very simple. All you need to do is put the articles you want in the shopping basket and the price automatically appears for each individual piece and the total amount with the VAT included.
Post and packaging is free for national orders above €35. If you want to spend less, please bear in mind that the delivery costs an extra €5.
After that all you need to do is check that all is correct: personal details, delivery address, amount to pay, etc. and you can proceed with the payment.
You have different payment options: Credit/Debit Card, bank transfer, Paypal (secure payment platform) or cash on delivery. If you choose COD there is an additional cost of €5.
Once everything is completed we will send you a confirmation email.

Once we have proof of payment, we then start making the pieces if we don’t already have them in stock. This means that we can send out your order in less than a week.
After we’ve sent your order it will arrive on your doorstep in 24-48 hours. If you’re not at home when the transport company arrives they will leave you a note with contact details to arrange a new delivery time. Deliveries to Spanish islands will be sent by registered post.

For orders with international shipping please contact us to contacto@joyasdepapel.com.

You have 24 hours to cancel the order, after that we’re afraid we can’t accept cancellations.

You have two days to get in touch with us if you want to return your order or ask for a refund once you’ve received your order.
In the unlikely event that there is some problem or defect we will change it for another identical piece or one very similar (as these are handmade pieces many items are unique) and we’ll take care of the delivery costs involved.
If for any reason you want to return your order, there’s no problem once the article hasn’t been used and is in perfect condition. All you have to do is send it back to us marked “Return” and we’ll send you another piece of your choice or return your money. In this situation, you the customer must pay for the delivery costs. All items returned must pass a quality control inspection before authorizing the return.

All our pieces are personalised in terms of colour and size, etc. The Online Shop shows some possible variations but not the only, if you have something different in mind please get in touch with us.
Of course, if you are looking for something that is not on the web, write us and we analize if the piece is possible. Many of the pieces are the result of “challenges” we’ve accepted from customers, and some of them you can see in the CUSTOMIZE section. 
For any of these questions, do not to hesitate to conact us through CONTACT section.

The data requested for registering accounts at joyasdepapel.com are the minimums  to emit a legal bill. No other data that is not relevant for this aspect will be requested.
The processing of personal data that is performed through this web site is subject to the provisions of Organic Law 15/1999 on the protection of personal data, and the rest of applicable regulations.
The data collected will be archived computationally with the consent of the users who have the right to decide who can have their data, why they are used, request that these data are exact and used for the purposes described above, except under current legislation.
If you are registered at joyasdepapel.com and want to remove all traces of your personal data in our software application please ask us via phone or email.

A cookie is a text file that is stored on your computer or mobile device via a web server and only that server will be able to retrieve or read the contents of the cookie and allow the Web site remember browser preferences and navigate efficiently . Cookies make the interaction between the user and the Web site quickly and easily.


1º.- This web site uses the following types of cookies:

  • Cookie name: Sesión
  • Purpose:Register entries of user data in the Web Site
  • How?: When the user fills out a form

 

  • Cookie name: Google Analytics
  • Purpose: To use statistics the Website use cookies in order to know the level of our visitors recurrence and the contents that are more interesting. This way we can concentrate our efforts on improving the most visited areas and make the user more easily to find what they are looking for. The information about your visit can be used to perform statistical calculations and evaluations on anonymous data, as well as ensuring the continuity of service or to make improvements to their websites. For details, see the link below with the Privacy Policy http://www.google.com/intl/es/policies/privacy/
  • How?: When you access the Web Site

     

  • Cookie name: Google Adwords
  • Purpose: Track conversions and carry out actions remarketing.Conversion tracking allows us to know if a user has accessed our website through a Google AdWords ad after some valuable action for us, such as a purchase at our online store.Moreover, actions allow us remarketing ads on the Google content network based on visits that users have made prior to our website.Moreover, the remarketing actions allow us to run ads on the Google content network based on visits that users have made prior to our website.
    These cookies are provided by Google, and you can disable their use through Ads Settings [http://www.google.com/settings/ads] of Google. You can get more information about the cookies used by Google here [https://www.google.es/intl/es/policies/technologies/types/].
  • How?: When you access the Web Site

 

2º.- Consent

The user acceptance of the terms and conditions of the WEB, allows the use of cookies. This web site uses those strictly necessary for proper operation and statistics for Web use, which in no case make the user identifiable.
The storage and processing of information obtained is due to a technical purpose, in order to perform the transmission of a communication by an electronic communications network, as well as to carry out the provision of a service to the information society expressly requested by the registered user. In any case, the user can access the the preferences menu of your browser and configure it not to install cookies , delete the existing and / or delete them before you start browsing other pages of the website.
You can also use tools to block tracking cookies as Do Not Track.

1º.- About the ownership of the domain and page.
This page, www.joyasdepapel.com and prixel.es, are owned by Diego Ante in representation of ANTE C.B. with CIF E27781483, and established in Tomás Mirambell Street, number 80, 36340 Nigrán (Pontevedra) and can be contacted by Tel: 668 835 401 or contacto@joyasdepapel.com. Diego Ante belongs to the Galician Association of Artesans (AGA, established in A Coruña, galegadeartesans.org).

2º.- As to the content of the page.  
This page is for selling products from Joyas de Papel paper workshop and diffusion of photographs, texts and data about products of Joyas de Papel and their collaborators. 
The owner of this page is the owner of all the products on display, and has operating rights on all images, text and data on this page, and acts with license granted by the authors. 
All photographs and illustrations are legally registered, and the copyright of authors protects them, both by Spanish law, for the European Community, their violation may constitute a crime under the penal code. 
Any kind of diffusion, distribution and/or copying is prohibited; for profit or for any other reason, both covering the products offered, images printed on them, and any images, text and data collected directly or indirectly from the site and web pages. 
In defense of intellectual property rights and trademark and copyright, the authors whose works are shown in some way on the page, may bring to bear any legal proceedings they may deem necessary, according to the guarantees established in the intellectual property law. None of this goes in detriment to actions of the owners of the page in defending their own rights and those that confer the title of the page and domain. 
It is the duty of the user the diligent and responsible use of the website, and the contents and links that may exist. 
The owner of this site is not responsible for the content of links which may lead to this page.

3º.- About the sale.
For any purchase, pre-registration is required by the buyer. The data requested is necessary for the processing of purchase. The processing of data fits the requirements of the Data Protection Act (LO 15/1999), ANTE C.B. is responsible for the archive file and duly registered in the records of the APD. The exercise of rights of access, rectification, cancellation or opposition can be done at the designated address at the beginning and the holder of the domain and page.
The product prices already include taxes that may apply. An addition of 5€ for each item should be taken into account to cover shipping costs. 
Payment can be made by Credit/Debit card, bank deposit/transfer, PayPal (secure payment gateway system using accepted credit cards) or cash on delivery (COD require additional cost 5€). 
All sales by bank deposit or transfer are not considered valid until confirmation of payment. Upon confirmation, we will proceed with the delivery process. If confirmation is not received within five days, the sale is considered void the product chosen will be placed on sale again.
The delivery will take place within five (7) working days of receiving payment. The delivery must be made through a shipping company.
The owner of this site is not responsible for delivery problems that may arise from the transport activity itself (strikes, breakdowns, inability weather ...).
The final invoice will be sent upon request.

4º.- Guarantees and reclamations. 
Upon payment:
The payment gateway is managed by BBVA Bank or PayPal. Neither the owner of the site, or the payment gateway, or the financial institution will for security confirmation more than once. We decline all responsibility in the case of negligence by the buyer.
The owner of the site has no responsibility over collection, fees that the payment gateway may make, financial institutions and the media channels of payment accepted.
The owner of the site complies with all requirements in the laws on trading, both general, and for the defense of users and consumers and electronic commerce.
About shipping:
Shipping charges are fixed at 5€ per shipment.That amount is added to the price shown on the sale.
About delivery of the goods:
The delivery of the goods is controlled and administered by the company Nacex or chosen by the owner of the page.
The owner of the page is not responsible for any problems that may arise in delivery resulting from the activity of transporting goods.
In special cases the delivery can be made by the holder of the page, in agreement with the buyer.
Delivery will be made at the address designated by the purchaser within the data provided in the registration form. Any changes that cause the shipping again of items, will result in the prepayment of all transport, to be paid before delivery.
It is the buyer's responsibility to act in good faith and check the product at the time of delivery. No complaints will be accepted beyond two (2) days of delivery. In any case the seller reserves the right to review the proper use of the product.
About breach of contract:
The contractor reserves the right to cancel the sale in case of any default by the buyer.
In particular, in the case of payment by bank transfer when there is no confirmation of it within five (7) working days. The sale will be void and the product will appear on the catwalk offer.
About complains:
The owner of the web page and the end users will be submit possible disputes that may arise to the local Spanish courts, in the town of Nigrán, Pontevedra, if need be.
About the modification of terms of use:
The owner of the page reserves the right to modify the terms of the sale, including price, cost and method of delivery. In any event sales shall comply with the conditions at the time of payment.

6º.- Substitution of Norms:
Any clause that could be null by earlier clauses will be automatically replaced by the explicit statutory minimum and subsidiary contained in the laws that may apply.