We solve your doubts (FAQ)

Information for shops. Wholesale

Do you have a store, would you like to have our brand in your establishment? Write to us and tell us all about it: contacto@joyasdepapel.com. We will contact you to get to know you, inform you of the conditions of sale and wholesale prices, and of course welcome you to the family of Joyas de Papel.

How do i place an order?

Buying through the web is the fastest and easiest way to get your Joyas de Papel. Visit our catalogue comfortably, get inspired and choose your ideal accessory; in a few days you will receive it where you tell us. If you prefer, you can also visit any of the shops that sell our products.

Do I need to register?

You do not need to register to select your favourite pieces and fill your shopping basket. The registration form is only activated at the time of purchase and you can cancel the process at any time. We guarantee that your personal data will be treated with complete confidentiality and that you will be able to modify or delete them whenever you wish. If you need more information, please consult our privacy policy.

How to buy?

It is very simple. Follow these steps and the website will guide you so that your purchase is effective and totally safe.

  1. Go to the catalogue and choose your (-s) favourite piece (-s). When you click on an article you will get all the information and you will be able to visualize it in the available colors.
  2. Add your item to the shopping basket. The unit price (21% VAT included) and the total amount of the order will automatically appear. Choose whether you want to see more items or finish your purchase.
  3. To process your purchase, fill in the form with your personal data.
  4. Add your payment data to our secure payment gateway. It is important that you check that everything is correct before making the payment (personal information, delivery address, payment method, number of items,...).
  5. Go to your email account and keep the email you will receive with the proof of payment. In just a few days, you will be enjoying your purchase.
Available payment methods

You can pay by debit or credit card, bank deposit/transfer, Paypal or cash on delivery. Remember that payment by cash on delivery has an additional cost of 5.00 euros which will be added to your order. Once the purchase process is completed you will receive an email with the purchase confirmation. We recommend that you check your "spam" folder if you still do not have us in your address book ;).

Shipping costs

Our shipping is free of charge to all national peninsular shipments. Shipments to the Canary Islands, Ceuta and Melilla are 5.00 euros in all cases. For purchases from any other point outside Spain, within the European Union, these are the rates:

  • France: 10,00 euros
  • Italy, Belgium, Germany, Luxembourg, Holland and United Kingdom: 12,00 euros
  • Rest of countries: 15,00 euros.

For international shipments outside the European Union, please contact us and we will inform you of the rates available for the destination country.

When will i receive my purchase?

As soon as the bank authorizes the payment, we start working. All purchases are sent the day after the order is placed, always from Monday to Friday (excluding holidays in Spain).

Can i return an order?

Of course you can. Once we receive your purchase you have 14 days to contact us and make a return. In the unlikely event that there is a defect in the item, we will exchange it for an equal or very similar item, at no cost to you. We are artisans and many of our pieces are unique, so it is not possible to replace them. If for any reason, when you receive your order you change your mind and want to return it, there is no problem as long as it has not been used and is in perfect condition. Send it to us specifying "Return" and tell us if you prefer to exchange it for another item or get your money back in a web voucher. Please note that returned items are subject to quality control before a refund is authorised. Of course, you will be responsible for shipping costs.

Custom pieces

All our jewellery is customisable, and although we show some of the possible variations in the online shop, there are many more! If you wish to have a specific piece (change in size, colour, print,...) do not hesitate to consult us and we will make your ideal piece. Of course, if you are looking for something very specific, you are in the perfect place. Tell us your idea and we will study the possibilities of realization. We love challenges and we promise to do our best to surprise you.

Resistant jewelry

Shockproof jewelry

All the papers and finishes of our pieces have been tested to guarantee optimum solidity and resistance to shocks under normal conditions of use (e.g. falls and accidental blows, rubbing, storage and transport,...). Don't forget that paper is the main material used in its manufacture so if you happen to pile up your paper jewel with very heavy objects or hit it with a hammer (was that really necessary?), it is very likely that you will be left with no jewelry at all.

Waterproof jewelry

We incorporate to all our paper jewels intensive anti-humidity treatments and a special varnish that makes them very resistant to water, fluids and non-corrosive liquids. This doesn't mean you can put your earrings in the washing machine, or practice apnea with your water lily necklace - however cool the idea may be - and not suffer the consequences. Use water sparingly (it's your responsibility). We advise you to apply a dry cloth (the typical glasses wipe is perfect) after each 'water exposure' of your paper jewel to prolong the life of the waterproof layer.

Conservation and care

Like any jewelry, our pieces require a minimum of care that will make them look as ideal as the first day. When you are not going to use your paper jewel for a while, we recommend that you store it protected in a dry place away from intense light to preserve its original color and texture. Occasionally you can apply a slightly damp swab to remove any dust or stains from use. Never, ever use chemicals for cleaning. You will be doing yourself, the environment and your paper jewel a favor.

Packaging

At Joyas de Papel we take care of every detail to make your shopping experience perfect. And although we love surprises, we will explain to you what our packaging consists of. When you open the package you will find inside an original origami paper box with your piece and a postcard signed by the same artisan hands that made it. A presentation designed so that when you receive your order, more than a purchase, it will be a gift for you or for whoever you want. Besides, if you contact us, we will personalize your shipment to help you surprise that special person.

Every shipment is carefully protected and sent with our trusted courier service that guarantees that your jewelry will arrive perfectly at its destination.